#295: Doing the Adulting Thing

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Although it might some days seem nice to be able to hold your customers at arm’s length and communicate with them only through email, sometimes there’s really no substitute for a phone call. Today we talk about communicating with customers on the phone and discuss when we try to reach someone on the phone, the mechanics of seeming like a “real business”, and some of the tools we use to make phone calls more convenient.

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