Today we tackle the question of when to part ways with a customer. Charles shares the story of a customer that he recently had to fire, then we do a postmortem to consider whether firing the customer was the right response, and how that outcome could have been avoided.
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GoodNotes is an incredibly polished app for iPhone, iPad, and Mac, which helps you leave the paper behind by basically turning your iPad into digital paper, and then syncing everything you create to all of your devices. If you are out there looking for work, GoodNotes is hiring at the moment. They are looking for multiple Senior iOS engineers, among other positions, to join the team and help enhance this incredibly cool app. GoodNotes is remote-friendly and has a transparent, open culture with flexible time. Check out the GoodNotes careers page at https://www.goodnotes.com/careers/ for more information about the company and culture, and all the great benefits they offer.