Category Archives: Release Notes

#236: Ian Landsman (part 1)

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Today we’re joined by Ian Landsman, creator of HelpSpot and co-host of the Bootstrapped podcast. Ian has been building and running his self-funded helpdesk product HelpSpot for 13 years, and along the way he’s learned a lot of lessons about running a successful business online. Today we talk to Ian about how he got his start in entrepreneurship, how the business landscape has changed over his 13 years at HelpSpot, and how he manages to compete (and succeed!) in a market segment dominated by much larger, VC funded competitors. Continue reading

#235: Might Want to Pep That Up a Bit

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Today we start wrapping up the year by talking to Joe about how he’s done this year. We talk about his his goals for the year, what progress he made on them, and his plans for the future. Continue reading

#234: Tapdancing Lessons

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One of the nice things of being indie, is that it affords you the opportunity to travel without having to worry about vacation time or other concerns that employed folks have. So today we’re talking about the role that travel plays in our lives and some of the tips we’ve discovered over the years to make travel more enjoyable and productive. Continue reading

#233: Maybe They’re Talking Behind Our Backs

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Today we’re sharing a recording of part of our Release Notes 2017 conference post-mortem. We talk about what went well, what could have gone better, and why we made some of the compromises that we made. Continue reading

#232: Man, These People Really Need Help

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A few weeks ago, Charles announced that he was shutting down MetaTax, his reference product for tax preparers. Today we talk about why he made that decision and the mechanics of shutting down a product. Continue reading