Category Archives: Release Notes

#291: Justin Harter (part 2)

Play

Today we continue our conversation with Justin Harter, owner of SuperPixel and author of What Does Your Website Do All Day? Today we talk about saying “No” to clients, how Justin has grown his agency, and why he felt compelled to publish his new book on dead-tree-paper. Continue reading

#290: Justin Harter (part 1)

Play

Today we’re joined by Justin Harter, owner of SuperPixel and author of What Does Your Website Do All Day? We talk about how Justin has built a business serving “the vast middle” – successful small businesses that need web, design, and marketing services, but don’t have this talent in-house. We also talk about Justin’s new book that helps agency owners and their clients better understand each other. Continue reading

#289: Burnt English Muffins

Play

Today we talk about what’s on our gift lists for 2018. We talk tech, gadgets, travel gear, and even a some cooking equipment. Continue reading

#288: Do They Know You Exist?

Play

Today Charles talks to Joe about subcontracting. We talk about the role that subcontracting (as opposed to direct contracting) plays in Joe’s business, how he handles communication with the end client, and the fine line that sometimes must be walked in balancing his relationships with the end client with the contractor that hired him. Continue reading

#287: I Want My Two Dollars!

Play

Today Charles mines Joe’s experience on how to handle deadbeat clients – those customers that seem happy with the product, but just won’t pay. We talk about how to avoid these sorts of clients to begin with, and steps to take once you have a client in your debt. Joe briefly indulges Charles’ revenge fantasies, but ultimately counsels him to responsible behavior. Continue reading