#19: In Service of Customers


Today we chat about our experience at the recently held 360iDev conference, and some of the best presentations we saw while we were there. Then we dive into the topic of Joe’s 360iDev presentation: customer service. Joe makes the case that excellent customer service is the distinguishing factor that separates successful long-term software businesses from flash in the pan operations that don’t survive in the long-run, and then we discuss some of the ways that app developers can provide great support to their customers.

Show Notes & Links


This episode is sponsored by CocoaConf and their Fall tour of conferences for iOS and Mac developers. This is the last call for CocoaConf’s Columbus, OH (Sep 27-28) event, but there are still dates coming up in Boston, Ma (Oct 25-26); and Atlanta, GA (Nov 15-16). Register now for any of these events and use the discount code ReleaseNotes to receive 20% off the cost of your ticket.

You also may be interested in CocoaSlopes, a collaboration between CocoaConf and MobileSlopes. CocoaSlopes is a two track, single day conference held in Ogden, Utah on October 12. Register now while tickets are still available.