#91: The Height of Gauging


Today we take a moment to talk about all the cool things there are to do in Indianapolis when you visit for the conference this October, then we dive into our main topic: communicating with customers, and some of the problems we have in that regard. We discuss customers who don’t read App Store descriptions, the misunderstandings that can arise when that happens, and how we as developers can avoid such situations to begin with. We also talk about hostile emails from customers and how to handle those conflicts when they arise.


We’re planning a conference! Release Notes will be held October 21-23, 2015 in Indianapolis, Indiana, USA. If you would like to learn more about our conference on the business of iOS and Mac development, please visit our website at http://releasenotes.tv/conference.

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Every month there are more great articles and content about the business of Mac and iOS development than we have time to discuss on the show. If you’d like to receive our monthly newsletter with the best of these links, as well as a summary of past episodes and early access to conference tickets when they become available, be sure to sign up for our mailing list at http://releasenotes.tv/mailinglist.

Show Notes & Links

  • The Release Notes Visitor’s Guide to Indianapolis – This is our take on some of the interesting things we think you should see and do while visiting Indianapolis for Release Notes. As you can see from the list, there’s plenty for families to do too, so please consider bringing yours along!


This episode is sponsored Vigil, the website monitoring service for your iPhone. When you use Vigil to monitor your website you’ll have the assurance of 24/7 monitoring. Vigil lets you know whenever there is a problem via push notification or email. Use the referral code NOTES when signing up, and you’ll receive a free month of service when you subscribe to any of their plans. Get more information about Vigil by visiting their website at http://vigil-app.com.