Author Archives: admin

#345: We’ll Call That One an Outlier

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As is our custom, we’re spending the last two episodes of the year reviewing our goals for 2019 and evaluating how well we met them. Today we focus on Joe and the goals that he set for this past year. Continue reading

#344: A Nice, Firm Grip

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Today we talk about a few different topics related to sales. Charles shares a story that illustrates the importance of following up, we talk about how to answer customer questions when the customer doesn’t really know what they are asking for, and then we talk a bit about Joe’s sales process. Continue reading

#343: That Sounds Like a Lot of Work

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Today we’re discussing a survey that we’ve put together so that we can better understand what our audience wants to get out of our conferences. We talk about the process we went through to define audience personas, how we put our list together, and the process of designing the questions in our survey. Emails about the survey will be sent out tomorrow, but if you want early access, you can take it today at https://releasenotes.tv/survey. Continue reading

#342: Apologies Are Cheap

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Today we continue catching up on what’s going on in our businesses. This time we focus on Charles and RelaNet. Charles talks about a problem he’s having with onboarding new customers and gets Joe’s ideas on how to fix it, then Charles gives an update on his search for a new client portal and how some of his thinking has changed on the issue. Continue reading

#341: I Don’t Care if You Choose to Accept It

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Today we begin catching up with Joe and Charles about their individual businesses. We start off with Joe and talk to him about a long term contract that he’s been working on, progress that he’s made on his own mobile apps, and some marketing opportunities that exist for his products. Then we get an update from Charles on RelaNet and discuss his realization that his feelings about his business have seasonal ups and downs. Continue reading